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Terms and Conditions


Below you will find our General Terms and Conditions. These always apply if you use or place an order via our Website. The General Terms and Conditions contain important information for you as a buyer. Please read this carefully. We also recommend that you save or print these terms and conditions so that you can read them again at a later time.

  1. Definitions
    1. Project Hero: established in Harderwijk and registered with the Chamber of Commerce under registration number 50281658 trading under the name Project Held. 
    2. Website: the Project Held website, which can be consulted via and all associated subdomains. 
    3. Customer: the natural person who enters into an Agreement with Project Held not acting in the exercise of a profession or business and/or who has registered on the Website. 
    4. Agreement: any agreement or agreement between Project Held and the Client, of which agreement the General Terms and Conditions form an integral part.
    5. Terms and Conditions: the present General Terms and Conditions.
  2. Applicability General Conditions
    1. The General Terms and Conditions apply to all offers, Agreements and deliveries of Project Held, unless expressly agreed otherwise in writing.
    2. If the Client includes provisions or conditions in its order, confirmation or notification containing acceptance that deviate from or do not appear in the General Terms and Conditions, these are only binding on Project Held if and insofar as they have been expressly accepted by Project Held in writing.
    3. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, those conditions also apply, but in the event of conflicting conditions, the Customer can always invoke the applicable provision that is most favorable to him.
  3. Prices and information
    1. All prices stated on the Website and in other materials originating from Project Held include VAT and, unless stated otherwise on the Website, other levies imposed by the government. 
    2. If shipping costs are charged, this will be clearly stated in good time before the Agreement is concluded. In addition, these costs will be shown separately in the ordering process. 
    3. The content of the Website has been compiled with the greatest care. However, Project Held cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the Website and in other materials from Project Held are therefore subject to obvious programming and typing errors.
    4. Project Held cannot be held responsible for (color) deviations as a result of screen quality.
  4. Conclusion of Agreement
    1. The Agreement is concluded at the moment of acceptance by the Customer of Project Held's offer and compliance with the conditions set by Project Held.
    2. If the Client has accepted the offer electronically, Project Held will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the Customer has the option to dissolve the Agreement.
    3. If it appears that when accepting or otherwise entering into the Agreement, the Client has provided incorrect information, Project Held has the right to fulfill its obligation only after the correct information has been received.
    4. Project Held can inform itself within legal frameworks whether the Client can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If Project Held has good reasons not to enter into the Agreement on the basis of this investigation, it is entitled to refuse an order or request with reasons or to attach special conditions to the implementation, such as advance payment.
  5. Registration
    1. In order to make optimal use of the Website, the Customer can register via the registration form/account login option on the Website.
    2. During the registration procedure, the Customer chooses a username and password with which he can log in to the Website after registration. Customer is responsible for choosing a sufficiently reliable password.
    3. Customer must keep his login details, username and password strictly confidential. Project Held is not liable for misuse of the login details and may always assume that a Customer who registers on the Website is actually that Customer. Everything that happens through Customer's account is the responsibility and risk of Customer.
    4. If the Customer knows or suspects that his login details have come into the hands of unauthorized persons, he must change his password and/or notify Project Held thereof as soon as possible, so that Project Held can take appropriate measures.
  6. Execution Agreement
    1. As soon as the order has been received by Project Held, Project Held will send the products as soon as possible with due observance of the provisions of paragraph 3 of this Article.
    2. Project Held is entitled to engage third parties in the performance of the obligations arising from the Agreement.
    3. On the Website it is clearly described, in good time before the conclusion of the Agreement, how delivery will take place and within what period the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within 30 days. 
    4. If Project Held is unable to deliver the products within the agreed term, it will inform the Client accordingly. In that case, the Customer can agree to a new delivery date or he is given the option to dissolve the Agreement free of charge.
    5. Project Held advises the Customer to inspect the delivered products and to report any defects found within a reasonable time, preferably in writing. See the Article on warranty and conformity in more detail.
    6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk with regard to these products is transferred to the Customer. If expressly agreed otherwise, the risk will pass to the Customer sooner. If the Customer decides to collect the products, the risk is transferred upon transfer of the products.
    7. Project Held is entitled to deliver a similar product of similar quality to the ordered product, if the ordered product is no longer available. The customer is then entitled to dissolve the Agreement free of charge and to return the product free of charge.
  7. Right of withdrawal
    1. This article only applies to the Customer, who is a natural person who is not acting in the exercise of his profession or business.
    2. The Customer has the right to dissolve the Distance Agreement with Project Held within 14 days of receipt of the product, without stating reasons, free of charge.
    3. The period starts on the day after the Customer, or a third party designated by him in advance, who is not the carrier, has received the product, or:
      1. if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product;
      2. if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, has received the last shipment or the last part;
      3. in the case of Agreements for regular delivery of products during a certain period: the day on which the Customer, or a third party designated by him, has received the first product.
    1. The customer must bear the return costs himself, if these costs are higher than the regular postal rate, Project Held will provide an estimate of these costs. The shipping costs incurred by the Customer when purchasing the product are not included in the return costs and remain at the Customer's own expense.
    2. Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and packaging with care. The customer will only open the packaging and only use the product to the extent necessary to check the nature, characteristics and functioning of products. The basic principle here is that this inspection may not go beyond what the Customer could do in a physical store.
    3. Customer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is allowed in the previous paragraph.
    4. The Customer can dissolve the Agreement in accordance with the term set in paragraph 1 of this Article by sending the model withdrawal form (digitally) to Project Held, or by notifying Project Held in another unambiguous way that he is waiving the purchase. In the event of a digital report, Project Held will confirm receipt of that report. After termination, the Customer has 14 days to return the product. It is also possible to return the product immediately within the reflection period specified in paragraph 1 of this Article, provided that the model withdrawal form or other unambiguous statement for withdrawal is enclosed.

      Products can be returned to:

      Project Held, Godfried Bomanshof 5, 1613 MG Grootebroek
    5. Amounts already paid by the Customer (in advance) will be refunded to the Customer as soon as possible, but at the latest within 14 days after dissolution of the Agreement, in the same way that the Customer paid for the order. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, Project Held does not have to reimburse the additional costs for the more expensive method. Unless Project Held offers to collect the product itself, Project Held may withhold payment until Project Held has received the product or until Customer demonstrates that he has returned the product, whichever is earlier.
    6. Information about whether or not the right of withdrawal applies and any desired procedure is clearly stated on the Website in good time before the Agreement is concluded.
  8. Payment
    1. The Customer must make payments to Project Held in accordance with the payment methods indicated in the order procedure and possibly on the Website. Project Held is free to choose which payment methods to offer and these may also change from time to time. In the event of payment after delivery, the Customer has a payment term of 14 days starting on the day after delivery.
  9. Warranty and Conformity
    1. This article only applies if there is a Customer who is not acting in the exercise of his profession or business. If Project Held provides a separate warranty on the products, this applies to all types of Customers, without prejudice to the just stated.
    2. Project Held guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the Agreement. If specifically agreed, Project Held also guarantees that the product is suitable for other than normal use. 
    3. If the delivered product does not comply with the Agreement, the Customer must inform Project Held of this within a reasonable period of time after discovering the defect.
    4. If Project Held deems the complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. With due observance of the Article regarding liability, the maximum compensation is equal to the price paid by the Customer for the product.
  10. Complaints procedure
    1. If the Customer has a complaint about a product (in accordance with Article regarding warranty and conformity) and/or about other aspects of Project Held's services, he can submit a complaint to Project Held by telephone, e-mail or post. See the contact details at the bottom of the Terms and Conditions.
    2. Project Held will provide the Client with a response to his complaint as soon as possible, but in any case within 2 days after receipt of the complaint. If it is not yet possible to provide a substantive or definitive response, Project Held will confirm the complaint within 2 days of receipt of the complaint and indicate the period within which it expects to provide a substantive or final response to the complaint. complaint from Customer.
    3. Customer who is not acting in the exercise of his profession or business can also file a complaint via the European dispute resolution platform, which can be reached at
  11. Personal data
    1. Project Held processes the personal data of the Client in accordance with the privacy statement. This can be found here:
  12. Final Provisions
    1. Dutch law applies to the Agreement.
    2. Insofar as not dictated otherwise by mandatory law, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where Project Held is located.
    3. If a provision in these General Terms and Conditions is found to be invalid, this will not affect the validity of the entire General Terms and Conditions. In that case, the parties will determine (a) new provision(s) as a replacement, which will give shape to the intention of the original provision as much as legally possible.
    4. In these General Terms and Conditions, “in writing” also includes communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.

Contact details

If you have any questions, complaints or comments after reading these General Terms and Conditions, please do not hesitate to contact us in writing or by e-mail.

Project Held
PO box 217
3840AE, Harderwijk

Visiting address
Agricultural avenue 1-b
3844 KV Hardewijk

Phone: 0341424785

Chamber of Commerce number: 50281658
VAT number:

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Project Held is committed to helping children in hopeless situations. We also support other aid projects.
You can transfer gifts to:
NL45 INGB 0009 4022 93 tnv Stichting Project Held. All your donations are tax deductible.

Chamber of Commerce number: 83287515, RSIN no: 862813256.
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